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Information Security

RNZSPCA credit card information security policy

RNZSPCA uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

  • Payments are processed in real-time
  • RNZSPCA does not have access to your full card number, this credit card payment is secured by DPS
  • DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre
  • DPS Payment Express Software is certified with over 200 banks globally

Visit the DPS Payment Express website for more info on online credit card payments.






Payment Gateway by Direct Payment Solutions.

Terms of Trade

The Royal New Zealand Society for the Prevention of Cruelty to Animals Incorporated (RNZSPCA) operates an online merchandise shop at

For any queries about payment at this shop please contact RNZSPCA at Ph: (09) 827 6094 or email

The generation and forwarding of an order for product (Product) including payment details by you (the Customer) using the RNZSPCA's merchandise shop constitutes an offer to purchase the Products from RNZSPCA.  All orders are subject to acceptance by RNZSPCA, and are otherwise subject to these Terms of Trade.

The display of Products and prices on the RNZSPCA's merchandise shop does not constitute an offer by RNZSPCA to unconditionally supply the Products at displayed prices.  All Products and prices shown are indicative only, and are subject to Product availability and price changes.

To the fullest extent permitted by law, RNZSPCA excludes all responsibility or liability for or arising out of any inaccurate or erroneous Product descriptions or pricing which appear on the RNZSPCA's merchandise shop.

RNZSPCA accepts no liability for the Customer's security breaches, unauthorised use of the Customer's credit card or credit account, fraud, forgery or mistaken or unauthorised orders or payments.

RNZSPCA will not be responsible for any errors or omissions contained in or on the RNZSPCA's merchandise shop.  The Customer relies on the information contained in the RNZSPCA's merchandise shop at its own risk.  The information in the RNZSPCA's merchandise shop is supplied on condition that any person accessing or using the information will make his or her own determination as to the accuracy and usefulness of the information.

RNZSPCA reserves the right to make any changes to the information contained in and the layout of the RNZSPCA's merchandise shop, including changes to its Product range, ordering mechanisms and ordering terms.

Except in respect of implied warranties which cannot be excluded by law, RNZSPCA does not make any representation or warranty about the accuracy, suitability for any purpose, or usefulness of the information on and contents of the RNZSPCA's merchandise shop (including information on the Products it supplies).

Except as may be prescribed or implied by law, RNZSPCA shall not be liable for any damages whatsoever (including special, indirect, consequential, or incidental damages or damages for loss of profits, revenue, or loss of use) arising out of or relating to the use of the information contained on this website or the Products it supplies whether such damages arise in contract, in tort, in equity, under statute, at law or otherwise.

General Terms and Conditions of Sale

  1. All Products supplied by RNZSPCA are supplied on these General Terms and Conditions of Sale, the Terms of Trade, and may also subject to additional terms and conditions of sale.  
  2. No order shall be binding on RNZSPCA until accepted by RNZSPCA.  An individual contract for the supply of Products, on these Terms of Trade, is formed on acceptance by RNZSPCA of an order from the Customer.  RNZSPCA reserves the right to accept any order in whole or in part.  Where RNZSPCA makes a part delivery of any order, such delivery shall constitute a separate contract.  No order may be cancelled or varied after acceptance by RNZSPCA.
  3. All orders must be paid for via valid credit card at the time of order placement.
  4. Ownership of the Products does not pass to the Customer until the Customer has discharged all outstanding indebtedness, whether in respect of the Products or otherwise, to RNZSPCA.  Risk in the Products will pass on delivery to the Customer.
  5. RNZSPCA reserves the right to charge for delivery of the Products at any time, notwithstanding that it may not have previously done so.
  6. Any Products which are damaged or defective, delivered after their "use by" or "best before" date, or which are not otherwise in accordance with the Customer's order, may be returned to RNZSPCA within 14 days of invoice date, at no cost to the Customer.
  7. If for any reason you are not satisfied with the Products you can return the Products to us provided they are returned to us within 14 days unused, unwashed and otherwise in a saleable condition.  Standard postage & handling rates will be deducted from your credit card for re-delivery within New Zealand.  For overseas exchanges, re-delivery costs will be at the original freight charge.  The RNZSPCA's merchandise shop will not be responsible for returned Products that are lost in transit.  To return an item from the RNZSPCA's merchandise shop, please send an email to to request a return number.  Please include the order number and the item name.  Please let us know why you would like to return the item and what you would like us to do (e.g. replace the item, refund the item).  We will try and process returns within 14 days by supplying you with a return number that must be clearly marked on any returned items.
  8. Except as required by law RNZSPCA gives no express warranty in relation to Products supplied to the Customer, and the Customer acknowledges that it has not relied on any representation or warranty made by or on behalf of RNZSPCA.  Certain legislation may imply conditions and warranties into these terms and conditions.  To the extent that such conditions and warranties may lawfully be excluded, all such conditions and warranties are expressly excluded.  The liability of RNZSPCA under or arising out of the supply of Products for breach of any term, condition or warranty implied in or imposed upon the supply of Products by legislation, shall be limited, at the option of RNZSPCA to:

    (a)    If the breach or liability relates to goods:
        (i)    the replacement of the goods or the supply of equivalent goods;
        (ii)   the repair of the goods;
        (iii)  the payment of the cost of replacing the goods or of acquiring equivalent goods; or
        (iv)  the payment of the cost of having the goods repaired;

    (b)    If the breach or liability relates to services;
        (i)    the supplying of the services again; or
        (ii)   the payment of the cost of having the services supplied again.

    Except as expressly provided above, RNZSPCA shall not be under any liability to the Customer in respect of any loss or damage (including consequential or indirect loss or damage or loss of profits) however caused, which may be suffered or incurred or which may arise directly or indirectly in respect of the Products, any services supplied by RNZSPCA or the failure of RNZSPCA to comply with these Terms of Trade.  Nothing in these Terms of Trade is intended to exclude, restrict or modify a consumer's rights under the Consumer Guarantees Act 1993.
  9. Orders may be cancelled or changed by notifying us at provided that the order has not already been dispatched.  If the order has been dispatched, then provided the Customer returns the Products to us in unused and original condition, the Customer will only be liable to us for all postage and handling charges and we will provide a full refund for the cost of the Products to the Customer's credit card (as provided when purchasing the Products).
  10. These Terms of Trade will apply to the exclusion of all other terms and conditions contained in the Customer's order. In the event of any inconsistency, RNZSPCA will be deemed, by delivering or supplying the Products to the Customer, to have made a counter offer to the Customer to sell or supply the Products pursuant to these Terms of Trade, which offer will be deemed to have been accepted if the Customer retains or accepts the Products. RNZSPCA reserves the right to change these Terms of Use at any time.
  11. RNZSPCA reserves the right to recover from the Customer all goods and services tax (GST) payable in respect of the supply of Products to the Customer.
  12. These Terms of Trade are governed by and will be construed in accordance with the laws of New Zealand and the parties agree to submit to the non-exclusive jurisdiction of the New Zealand courts.
  13. The failure by RNZSPCA to exercise, or any delay in exercising, any right, power or privilege available to it under these Terms of Trade will not operate as a waiver thereof or preclude any other or further exercise thereof or the exercise of any other right or power.
  14. Orders will be dispatched within 14 working days following receipt of order and payment.   All Customers will be charged a postage and handling fee which will appear at the time of placing the order.

Terms of Use

This website is owned by the Royal New Zealand Society for the Prevention of Cruelty to Animals Incorporated (RNZSPCA) an incorporated society registered under the Incorporated Societies Act 1908 (218546).   Your use of this website is governed by these Terms of Use.  By accessing and browsing this website you agree to be bound by these Terms of Use.

Right to Use Website & Content

Subject to the Intellectual Property term set out below, you may access, view, produce and print the content on this website for informational and non-commercial purposes provided you include a prominent written acknowledgement of the RNZSPCA’s rights in the relevant content.

Purchase of Goods

Any purchase of goods through this website is subject to our Terms of Trade, which form part of these Terms of Use, and can be accessed here. Please read the Terms of Trade carefully before using this website to purchase goods.


Any donation made through this website is subject to these Terms of Use and our Privacy Policy.  Please read the Terms of Use and Privacy Policy carefully before using this website to make an online donation.


RNZSPCA endeavours to ensure information on this website is current and accurate, and it has been compiled in good faith.  RNZSPCA will endeavour to correct any errors on this website but does not accept any liability for mistakes or out-of-date information.

Third Party Websites & Hyper-linking

All links and references to other websites, organisations or people not within RNZSPCA are provided for the user's convenience only, and should not be taken as endorsement of those websites, or of the information contained in those websites, nor of organisations or people referred to.  If you have comments or questions relating to sites linked to this one, they should be directed to the relevant branch or organisation.  RNZSPCA does not implicitly or impliedly endorse any website, organisation or people who may have off-website links to this website.

Intellectual Property

All intellectual property on this website, including without limitation, the text, graphics and copyright works is owned by RNZSPCA or used by RNZSPCA under licence from the copyright owner.  All photos remain copyright of the photographer and may not be copied or reproduced in any format without obtaining written permissions from the photographer.

For permission to use the RNZSPCA logos or branding, please contact with your request, including the reason you require use of any of these logos or branding.

Additional Terms

You may need to agree to additional terms and conditions for particular services, promotions or competitions which may be made available to you from time to time through this website.  Any such additional terms will be read in conjunction with these Terms of Use.  In the event of any inconsistency between these Terms of Use and any additional terms and conditions, the additional terms and conditions will prevail for those particular services, promotions or competitions.


The information provided on this website is for general guidance only.  Users of the information contained on this website must make their own assessment of the suitability and appropriateness of the products, services and information for their particular use.

Exclusion of Liability

To the extent permitted by law:

  • all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation the suitability, fitness for purpose, accuracy or completeness of this website or the content on, or accessed through, it, or any products or services obtained from the website;
  • RNZSPCA will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this website, or the content on, or accessed through, this website; and
  • RNZSPCA will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with any products or services obtained from this website.

If the Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded or limited under this clause.  If you are using this website or its content for business purposes, the above exclusions and limits will apply and the Consumer Guarantees Act 1993 will not apply.

The exclusions and limits set out in these Terms of Use will also operate for the benefit of the RNZSPCA partners, relevant suppliers, sponsors, third party sponsors, licensors and agents of RNZSPCA which RNZSPCA use to provide the website.

Specific Warnings

You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.  You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.  For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.

Whilst we have no reason to believe that any information contained on this website is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep this website updated.  We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on this website.

Security of Information

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure.  Whilst RNZSPCA strives to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us.  Accordingly, any information which you transmit to us is transmitted at your own risk.  Nevertheless, once we receive your transmission we will take reasonable steps to preserve the security of such information.  You should never share your secure information and/or user details with any other person.

Personal Information

All personal information regarding a user of this website is handled in accordance with our Privacy Policy.  You may access our privacy policy here.  


You agree to indemnify RNZSPCA, relevant suppliers, licensors and agents of RNZSPCA in respect of any loss, damage, cost or expense (including reasonable enforcement costs, whether incurred on a solicitor and own client base or otherwise) suffered or incurred by RNZSPCA as a result of any inaccurate or incomplete information provided by you to RNZSPCA or any breach by you of any of your obligations under these Terms of Use or any other applicable terms and conditions for other services, promotions or competitions on this website (including any acts or omissions of your employees, contractors or agents).


RNZSPCA may amend these Terms of Use from time to time.  Amendments will be effective immediately upon notification on this website.  By continuing to use this website after any such amendment, you are deemed to have agreed to the amended Terms of Use.

Partial Invalidity/Severance

If any provision of these Terms of Use is or becomes invalid or unenforceable, that provision will be deemed deleted from these Terms of Use.  The invalidity or unenforceability of that provision will not affect the other provisions of these Terms of Use, all of which will remain in full force and effect to the extent permitted by law, subject to any modifications made necessary by the deletion of the invalid or unenforceable provision.

Termination of Access

Access to this website may be terminated at any time by RNZSPCA.  The terms of the disclaimer will survive any such termination.  

Governing Law and Jurisdiction

This website is governed by the laws of New Zealand.  The parties submit to the non-exclusive jurisdiction of the New Zealand courts in respect of all matters relating to this website including but not limited to the Terms of Use, Terms of Trade and Privacy Policy.

Privacy Policy

Your privacy is important to the Royal New Zealand Society for the Prevention of Cruelty to Animals Incorporated (RNZSPCA) (referred to in this Privacy Policy as we, our or us).  

This Privacy Policy sets out how we collect, hold, use and disclose information about you.  By using our website, agreeing to accept services from us, purchasing merchandise or making donations online, you consent to our use of your personal information in accordance with this Privacy Policy (as amended from time to time).

1.  What personal information do we collect?

We collect the personal information you give to us when you fill in datafields and submit that information to us while using this website. This information will include your name, date of birth, address, contact number(s) and email address.  

2.  When do we collect personal information?

We collect personal information through the website when you:

  • apply to become a member of the RNZSPCA via this website, make donations online, or purchase merchandise online (referred to in this Privacy Policy as a Registered User);
  • request to receive our communications (such as our e-newsletters), which we make available through this website.

3.  How do we use personal information?

We use your personal information for the following purposes:

  • to reply to your queries;
  • to process your donation;
  • to provide you with information on our products or services;
  • to inform you of our promotions, offers or other information we consider you would be interested in;
  • to send you donation appeal letters;
  • to process your application to become a Registered User or to enable you to gain access to information on the website made available only to Registered Users;
  • to comply with relevant laws and regulations;
  • for any specific purpose which we notify you of at the time your personal information is collected;
  • for our administrative purposes.

4.  How do we store personal information?

We store personal data electronically and in paper form.  The personal information is kept safe and secure using generally accepted standards of security.

5.  How you can access and request correction of your personal information?

If you would like to access or request correction of any personal information which we hold about you, please contact our Privacy Officer by email at or at RNZSPCA, PO Box 15349, New Lynn, Waitakere 0640.  

6.  Do we share or disclose your personal information?

We will disclose personal information about you (including your identity) to a third party if we are required to do so in the course of legal proceedings or other investigations, or if we determine that the disclosure is necessary in connection with a complaint regarding your use of the website or when we use the services of third parties to administer this website.  We may also provide your personal information to third party partners of the RNZSPCA for those third party partners to market their products and services to you including, where you have opted in, the sending of commercial electronic messages.

7.  For how long do we hold personal information?

We will keep your personal information for only as long as is necessary to achieve the purpose for which we collected it.

8.  What are cookies and do we use them?

Cookies are small information files that are sent to your browser and which may then be stored on your computer.  We may use cookies to provide you with information in relation to the website, and to improve our services so that we can give you a more personalised experience when using the website.  

You do not have to accept cookies and you can set up your browser to notify you when you receive cookies.  This will give you the opportunity to decide whether or not to accept the cookies. If you choose to disable cookies, you may not be able to access certain features of the website. 

9.  Where can you view changes to this privacy policy?

We reserve the right to modify or amend this Privacy Policy at any time and for any reason.  Any changes we make to the Privacy Policy will be posted on this page and, if we consider it appropriate, notified to you by e-mail. For this reason, we encourage you to visit this page regularly to check the current version of the Privacy Policy.   

10.  Who can you contact for further information?

If you have any queries about this Privacy Policy or any personal information that we have collected please contact our Privacy Officer by email at or at RNZSPCA, PO Box 15349, New Lynn, Waitakere 0640.